Return Policy

All sales are final. No Refunds/Exchanges.

We do not accept returns or exchanges unless the item you purchased is defective.

If you receive a defective item, please contact our Customer Service Team via e-mail support@cannagota.com including brief description of the product and the defect. If you wish to return an item, our Customer Service Team member will arrange return for you. Only once arranged with a member of our team may an item be returned.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement because of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment if possible.

Return condition

All items must be returned in their original packaging sealed, unopened, unused, and undamaged (if applicable). If damaged, we will be happy to send out a replacement once the original item has been received and inspected. You must inform us within 14 business days of receiving your item that you wish to return it. Upon agreement, you must then return it to us within another 14 business days.

Customers can cancel the order free of charge if delivery is not made within 30 days.

Shelf life

The shelf life of your product can be found on the bottle box. Each individual bottle box of CBD oil has an individual shelf life, so you must refer to yours to see it.

Refunds

If a refund has been requested, upon the agreed return of an item, a team member will inspect the item to ensure it meets the above conditions. If approved during the inspection, a refund will be issued back to you via store credit or your initial payment method if possible.

Special note:

Return costs incurred by the customer are non-refundable unless the item arrived damaged.

We take customer service very seriously, so if you are not satisfied with a product, we want to hear from you. Please contact us at support@cannagota.com.

Return Address: Torenmolen 36, 1035 AW, Amsterdam.